One CMO plans to place a larger focus on quality and safety, patient experience, and population health.
April 23-29 is patient experience week, and HealthLeaders is helping to celebrate by spotlighting the hard work leaders put into creating a positive patient clinical and financial experience at their organizations.
Check out some of our latest stories on improving the patient financial and clinical experience that you may have missed.
The Exec: Inaugural CMO Set To 'Drive Change And Improvements'
Carolyn Kloek, MD, was recently named as the inaugural CMO of the Oklahoma City, Oklahoma-based health system. As the first chief medical officer of OU Health, Kloek plans to focus on quality and safety, medical informatics, data analytics, patient experience, digital health, population health, and process improvement.
Read about what Kloek had to say here.
From Appointments to Bills: Using Rev Cycle Tech To Ease Patient Burnout
When revenue cycle leaders look to ease financial burdens for their organization, there is one area that can’t be overlooked: the patients.
From the patient financial experience to the clinical experience, keeping patients happy and avoiding burnout is necessary for a thriving organization. Not only can burnout negatively impact patient experience and the quality of care they receive, patient burnout can also lead to decreased patient volume and revenue for healthcare organizations.
When it comes to technology, what can be done to remedy the patient experience and avoid burnout and lost revenue? Find the answer here.
A Sense of Purpose: Q&A With Interim Health CEO Jennifer Sheets
Before stepping into the CEO role at Interim Health in 2019, Jennifer Sheets’ career had progressed from working as a transplant ICU nurse to CEO of different hospital systems. It wasn't until two members of her family needed home health services that she realized the importance of home and community-based services to better the patient experience.
“If you drive integrated care like we do, even if the patient is not in home health but is being supported by the home care side of the business, you can still have a touchpoint and can see the progression of that patient. That really connects with clinicians who are in this to impact lives. We focus on the fact that you can have not just a job, but a relationship with your patients,” Sheets said.
“If you drive integrated care like we do, even if the patient is not in home health but is being supported by the home care side of the business, you can still have a touchpoint and can see the progression of that patient. That really connects with clinicians who are in this to impact lives. We focus on the fact that you can have not just a job, but a relationship with your patients.”
Amanda Norris is the Director of Content for HealthLeaders.