Broken Neck Reveals Hospital Management Problems

Dr. John Kenagy is a physician, healthcare executive, scholar, and advisor, who was once described by Forbes Magazine as "The Man Who Would Save Healthcare." He's written a book called Designed to Adapt: Leading Healthcare in Challenging Times. What's interesting about the book is that many of the lessons come from his personal experience surviving a critical hospital stay for a broken neck, where he came to the conclusion that most healthcare organizations can't manage the many small problems that affect each individual patient on a day-to-day basis, let alone the larger issues faced by the industry. I spoke with him recently and he's featured in this week's audio interview.