About 75% of workplace assaults occur in the healthcare and social service sector each year, and violence-related injuries are four times more likely to cause healthcare workers to take time off from work than other kinds of injuries.
Despite sustained attention from hospital leaders, wait times in the University of California, San Francisco (UCSF) ED were considerably longer than desired. Knowing that longer wait times means poor patient satisfaction and a higher risk of poor health outcomes, a team...
Effective education is vital to the nursing department, but it can be hard to make the case for it in budget meetings. Here are some tips for evaluating and measuring education programs that reflect quality over quantity.
Most patient satisfaction survey tools, including HCAHPS, are multidimensional. Thus, the physicians, nurses, other care providers, food service, and housekeeping staff must tackle patient satisfaction scores from multiple angles.