With more than 25 years of experience, Hofheins currently is executive vice president and CFO of HealthPartners.
Veteran healthcare finance executive Todd Hofheins has been named CFO at Adventist Health, the Roseville, California-based nonprofit health system announced Thursday.
"I'm excited to welcome Todd to Adventist Health," Adventist CEO Scott Reiner said in a media release. "His extensive success with system finance strategies, health plans and wellness programs make him an ideal fit for Adventist Health's vision of bringing health and well-being into reach for everyone."
With more than 25 years of experience, Hofheins currently is executive vice president and CFO of HealthPartners, the largest nonprofit consumer-governed healthcare organization in the nation. Before that, he was executive vice president and CFO at Providence St. Joseph Health / Providence Health & Services.
Hoffheins, who will join Adventist in September, said he was attracted by the health system's faith-based mission, innovation, and wellness culture.
"The U.S. is spending significantly more on healthcare than other countries without that investment translating to better health outcomes," he said. "Adventist Health's focus on well-being to improve the health of individuals and communities holds the promise to make care more affordable, and I look forward to working with the team to support this vision."
Adventist Health has a footprint in California, Hawaii, Oregon, and Washington, with 20 hospitals, 280 clinics, nearly 5,000 staff physicians, and 32,900 employees.
Even with CARES Act money, Kaufman Hall reports YTD operating margins are about -50% compared with 2019.
The nation's hospitals saw improving margins in June despite the coronavirus pandemic, thanks to billions of dollars in federal aid, aggressive cost cutting, and the stutter-step return of non-urgent surgeries and procedures
However, volumes remained down for hospitals of all sizes, according to Kaufman Hall's latest National Hospital Flash Report.
The thickening margins are a welcomed sign for hospitals that had seen a historic drop off in revenues during the second quarter, owing to the pandemic.
However, much of the improvement could be credited to hundreds of billions of dollars in federal aid doled out under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which Kaufman Hall said propped up Operating Margins and Operating Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) Margins.
"On a year-to-date basis, hospitals are still well below their historical margins due to the devastating impact in March, April, and May," Kaufman Hall reported, "with the YTD operating margin median without CARES Act funding at around –200% (or 700bps lower) compared to typical operating margins."
Even with CARES Act money, Kaufman Hall said YTD operating margins are about -50% (or 180bps lower) compared with 2019. Excluding CARES relief, Operating EBITDA Margin declined 3% (or 47 bps) year-over-year. Operating Margin remained relatively flat, with just over 1% increase or 0 bps year-over-year change.
June's improving margins came as hospitals contend with greatly reduced but slowly recovering inpatient and emergency department volumes.
Hospitals of all sizes saw decreases both year-over-year and compared to budget for Discharges, Adjusted Discharges, Adjusted Patient Days, and ED Visits, Kaufman Hall said.
Smaller hospitals of 0-25 beds saw the biggest drops in Discharges, falling 16% year-over-year and 19% below budget. For Adjusted Discharges, hospitals with 200-299 beds saw the greatest year-over-year decrease of 11%, while hospitals with 0-25 beds saw the greatest decrease to budget, at 12%, the report found.
"Hospitals with 100-199 beds had the largest year-over-year drop in Adjusted Patient Days at 10%, while hospitals with 200-299 beds saw the greatest decrease to budget, also at 10%, the report said.
Hospitals of all sizes saw year-over-year decreases in ED Visits of 16% or more, with 100-199 bed hospitals seeing the biggest decrease at 22%. Hospitals with 100-199 beds also had the greatest decrease to budget for ED Visits at 22%, Kaufman Hall reported.
The administration in July won three cases that are critical components of its sweeping healthcare reforms.
July was a good month for President Donald J. Trump's healthcare agenda, with the administration stringing together three favorable rulings in a federal appellate court.
Judge Thomas B. Griffith, an appointee of President George W. Bush, wrote that the Trump administration "exercised the policymaking authority" granted to it and therefore the STLDI rule remains in place.
Also on July 17, the D.C. Appeals Court overturned a district court's ruling that the Centers for Medicare & Medicaid Services overstepped its legal authority finalizing site-neutral payments in the Outpatient Prospective Payment System final rule for 2019.
In AHA v. Azar, the court ruled unanimously in favor of the Department of Health and Human Services, reversing a district court's ruling last September that CMS acted in a way that was "manifestly inconsistent with the statutory scheme" when it finalized the site-neutral payment as part of the OPPS final rule for 2019.
Chief Judge Sri Srinivasan, an appointee of President Barack Obama, wrote that the district court decision would be reversed since "we conclude that the regulation rests on a reasonable interpretation of HHS's statutory authority to adopt volume-control methods."
"In our view, HHS reasonably interpreted (Medicare law) adjustment authority to enable reducing (Specifically Covered Outpatient Drug) payments to 340B hospitals, so as to avoid reimbursing those hospitals at much higher levels than their actual costs to acquire the drugs," Srinivasan wrote for the majority in a 30-page ruling.
Tom Barker, former general counsel at CMS, says the favorable rulings for the Trump administration cannot be credited to deferential judges.
"These are not Trump judges," says Barker, now a partner and co-chair of Foley Hoag's healthcare practice. "These are judges believe in the administrative state and the administration just happens to be benefiting from that fact."
Barker spoke with HealthLeaders about this recent string of successes for the Trump administration. This transcript has been edited for clarity and brevity.
HL: The Trump administration's healthcare agenda is on a winning streak in federal courts. What's going on?
Barker: In my own personal view, to put somewhat of a political spin on this, these judges believe in the administrative state and they believe in the ability and the power of executive branch agencies to interpret a law and that is what is happening here. It just so happens that it is benefiting the Trump administration.
HL: Two of the most recent reversals were led by the same judge at the D.C. Appeals Court. What should we make of this?
Barker: The judge (Srinivasan) was appointed by President Obama. Two of the three judges were the same in the site neutrality and the 340B case. Four judges were appointed by President Obama. So, you can't say that it's Trump judges supporting a Trump administration policy because those were not Trump nominees. They were Obama nominees.
The judge who wrote the 340B and the site neutrality decision (Srinivasan) believed in the power of the federal executive branch to expansively and robustly interpret the law, and that's exactly what's happening. And again, it just so happens to be benefiting the Trump administration.
HL: What does this say about future lawsuits that stakeholders may consider against the Trump administration?
Barker: Will the full D.C. Circuit take up the site neutrality case, en banc, which I think the American Hospital Association has already asked for? Maybe they will in the 340B case too. If my theory is correct, then the full D.C. Circuit will uphold what the three-judge panel did because there are now a majority of Democratic-appointed judges on the D.C. circuit, and they presumably have a similar view of Chevron deference and the administrative state.
Another question, though, is if President Trump loses in November, would a Biden administration continue both of these policies? Maybe they continue the site neutrality policy, but I'd be surprised if they continued the 340B policy. The Obama administration had a similar view of site neutrality.
HL: What should these plaintiff hospitals do?
Barker: With 340B, I'd wait to see if there's a Biden administration and then that would be a high priority for me to get a new CMS administrator or new HHS secretary to reverse the policy.
And with site neutrality, I would think that the Biden administration would support that policy, so I'd go to Congress.
The proposed rule would reduce payments to nearly all surgical specialties, including up to 9% for cardiac surgery, 8% for thoracic surgery, 7% for vascular surgery, 7% for neurosurgery, and 6% for ophthalmology.
The proposed rule, which would take effect on January 1, 2021, would reduce payments to nearly all surgical specialties, including up to 9% for cardiac surgery, 8% for thoracic surgery, 7% for vascular surgery, 7% for neurosurgery, and 6% for ophthalmology
David B. Hoyt, MD, executive director of the American College of Surgeons, called the 1,353-page proposed rule "a big disappointment for patients and surgeons."
"We support steps to expand access to care, but this rule takes one step forward and several steps back by overlooking both patients and the surgeons who care for them," he said.
CMS said the budget neutrality law mandates an adjustment to account for changes in relative value units. The proposed 2021 conversion factor is $32.26, a decrease of $3.83 from the 2020's conversion factor of $36.09.
However, CMS said the 2021 proposed rule provides about $84 billion for outpatient services, an increase of more than $7 billion over the 2020 payment.
The ACS and the Surgical Care Coalition, a group of 12 surgical professional associations, on Tuesday urged Congress to step in and stop the cuts by waiving Medicare's budget neutral mandates.
"The middle of a pandemic is no time for cuts to any form of healthcare, yet this proposed rule moves ahead as if nothing has changed," Hoyt said.
Hoyt cited a recent in-house survey which found that one-in-three private surgical practiceswere already at risk of closing permanently due to the financial strain of the COVID-19 crisis.
"The healthcare system cannot absorb cuts of this magnitude," Hoyt said. "This proposed rule would move forward with significant payment cuts that will only make the situation worse and harm patients."
AMA Offers Praise, Sort Of
The American Medical Association was more receptive to the proposed rule, noting with approval the expansion of telehealth visits, paperwork reductions, coding revisions, and improved payments for office-based evaluation and management services.
"The AMA appreciates that CMS will implement significant increases to the payment for office visits, based on recommendations on resource costs from the AMA/Specialty Society RVS Update Committee (RUC)," said AMA President Susan R. Bailey, MD.
But, like the surgeons, the AMA said budget neutral provisions will wreak havoc for some healthcare providers.
"Unfortunately, these office visit payment increases, and a multitude of other new CMS proposed payment increases, are required by statute to be offset by payment reductions to other services, through an unsustainable reduction of nearly 11% to the Medicare conversion factor," Baily said.
"For this reason, the AMA strongly urges Congress to waive Medicare’s budget neutrality requirement for the office visit and other payment increases," she said. "Physicians are already experiencing substantial economic hardships due to COVID-19, so these pay cuts could not come at a worse time."
Primary Care Docs Love It!
The American College of Physicians said it "strongly supports" the proposed rule because it "recognizes the value of cognitive services in providing quality care to patients."
"Medicare has long undervalued office visit services provided by internal medicine and other cognitive and primary care physicians, and CMS's decision to move forward with higher payments for E/M services is a major step toward recognizing the importance of these services to our patients," said ACP President Jacqueline W. Fincher, MD.
"These changes are especially important at a time when many primary care practices in particular are under severe financial stress due to the COVID-19 pandemic and are at risk of closing their doors," she said.
Understanding that the budget neutrality mandates creates winners and losers among providers, ACP threw a bone to their specialist colleagues and said it would support "requests to Congress to waive budget neutrality for the 2021 Medicare Fee Schedule RVU increases, provided that this would not result in a delay or in any way undermine CMS’s decision to fully implement the E/M increases and other improvements on Jan. 1, 2021."
AHA Airs Grievances
American Hospital Association Executive Vice President Tom Nickels offered a list of grievances against the proposed rule.
"First, we adamantly oppose the proposed rule’s deepening of cuts in payments for 340B drugs," he said. "These cuts decimate the intent of the 340B program and only exacerbate the strain placed on hospitals serving vulnerable communities."
Nickels said, the cuts "also conflict with Congress' clear intent and defer to the government’s inaccurate interpretation of the law. Today's proposal will result in the continued loss of resources for 340B hospitals at the worst possible time."
Last month, a federal appeals court overturned a lower court and affirmed the Department of Health and Human Services' authority to cut payments for drugs purchased by hospitals under the 340B discount program.
Nickels also rapped "attempts to loosen the current restrictions on physician-owned hospitals."
He cited studies from the Congressional Budget Office, Medicare Payment Advisory Commission and independent researchers that have found that physician-owned hospitals have higher per capita utilization and costs for Medicare.
"Further, physician-owned hospitals tend to cherry-pick the most profitable patients, jeopardizing communities’ access to full-service care," he said. "This trend creates a destabilizing environment that leaves sicker and less-affluent patients to community hospitals, threatening the health care safety net."
AHA has also raised concerns about CMS' proposal to eliminate the inpatient-only list over the next three years, which he said was put in place to protect Medicare beneficiaraies.
"Many of the services on the inpatient-only list are surgical procedures that may be complex, complicated, and require the care and coordinated services provided in the inpatient setting of a hospital," he said.
340B Payment Cuts
Bruce Siegel, MD, president and CEO of America's Essential Hospitals, said CMS took a bad policy on Part B drug payments and "makes it worse by digging an even deeper financial hole for essential hospitals and their vulnerable patients."
"There is no reasonable basis to further reduce payments to hospitals in the 340B Drug Pricing Program—the same hospitals that are now straining under the heavy costs of responding to COVID-19," Siegel said.
"This ill-conceived payment policy flouts congressional intent for the 340B program, undermines program savings for hospitals that operate with little or no margin, and ultimately jeopardizes access to care in underserved communities."
Like the AMA, Siegel said safety net hospitals are happy about CMS' support for telehealth services, but noted that "additional flexibilities are needed to further improve access for vulnerable communities."
The ruling by the U.S. Court of Appeals for the District of Columbia reverses a lower court that said HHS had overstepped its authority to cut 340B reimbursements.
The Trump Administration is hailing a federal appeals court ruling on Friday that affirms the Department of Health and Human Services' authority to reduce payments by nearly one-third for drugs purchased by hospitals under the 340B discount program.
"In our view, HHS reasonably interpreted (Medicare law) adjustment authority to enable reducing (Specifically Covered Outpatient Drug) payments to 340B hospitals, so as to avoid reimbursing those hospitals at much higher levels than their actual costs to acquire the drugs," Chief Judge Sri Srinivasan wrote for the majority in a 30-page ruling.
HHS Secretary Alex Azar called Friday's ruling "another major victory for President Trump's agenda of lower drug prices and better healthcare for all Americans" and said Medicare beneficiaries would pay lower out-of-pocket costs for their drugs as a result.
On July 17, the appeals court said the Centers for Medicare & Medicaid Services had the legal authority to finalize site-neutral provisions in the Outpatient Prospective Payment System final rule for 2019.
The 340B program allows qualified hospitals to buy certain outpatient drugs at or below cost to extend scarce federal resources. However, HHS said it would cut the reimbursement by 28.5% after complaining that the 340B program has created a large profit margin between the price that hospitals pay for 340B drugs and the reimbursement paid by Medicare.
As a result, HHS said hospitals would be incentivized to overprescribe the discounted drugs. That concern was validated by a Government Accountability Office report in 2015 which showed that Medicare Part B drug spending was substantially higher at 340B hospitals.
"Since HHS took the action that the court affirmed today, we have saved more than $4.8 billion in lower drug costs and reinvested these savings in the Medicare program," Azar said.
In a joint statement, the plaintiffs in the suit, which include the American Hospital Association, the Association of American Medical Colleges, and America's Essential Hospitals, panned the ruling and warned that "America's 340B hospitals and the millions of patients they serve will suffer lasting consequences."
"The decision conflicts with Congress' clear intent and defers to the government's inaccurate interpretation of the law, a point that was articulated by the judge who dissented from the opinion," the plaintiffs said.
"For more than 25 years, the 340B program has helped hospitals stretch scarce federal resources to reach more patients and provide more comprehensive services. Hospitals that rely on the savings from the 340B drug pricing program are also on the front-lines of the COVID-19 pandemic, and today's decision will result in the continued loss of resources at the worst possible time," they said.
Maureen Testoni, president and CEO of 340B Health, said she was "deeply disappointed" by the ruling, which she said will allow for "discriminatory Medicare Part B payment cuts to continue for many hospitals participating in the 340B drug pricing program."
"These cuts of nearly 30% have caused real and lasting pain to safety-net hospitals and the patients they serve. Keeping these cuts in place will only deepen the damage of forced cutbacks in patient services and cancellations of planned care expansions," she said. "These effects will be especially detrimental during a global pandemic."
In Dissent
Writing in a partial dissent, Judge Cornelia Pillard said Medicare law does not give HHS the authority "to implement for 340B hospitals alone the challenged rate reductions in its 2018 and 2019 OPPS rules."
Pillard said Medicare statute sets forth two alternative bases for HHS's calculation of the reimbursement rates.
"It may set those rates under subclause (I) based on average acquisition cost (reflecting the average cost that hospitals actually incurred in purchasing the drug), or under subclause (II) based on average sales price (reflecting the average price, updated quarterly, at which manufacturers sold the drug to most purchasers, not limited to hospitals)," she wrote.
"When the two subclauses at issue here are read together, the conclusion is unavoidable that HHS may institute its large reductions, tailored for a distinct hospital group, only under subclause (I), which requires the agency to take into account specific data undisputedly absent here," she wrote.
Eligible providers can bill CMS for counseling services regardless of the testing venue, including doctors' offices, urgent care clinics, drive-thrus, or pharmacy testing sites.
Physicians and other healthcare providers will now be paid to counsel patients about the importance of self-isolation after testing for COVID-19, even before test results are known, the Centers for Medicare and Medicaid Services and the Centers for Disease Control and Prevention announced Thursday.
CMS said it will use existing evaluation and management payment codes to reimburse providers who are eligible to bill CMS for counseling services regardless of the testing venue, including doctors' offices, urgent care clinics, hospitals and community drive-thru or pharmacy testing sites.
COVID-19 can be transmitted by both symptomatic, pre-symptomatic and asymptomatic people, and CDC said educating people about the need for self-isolation can reduced the spread of the virus significantly.
CDC models show that when people who are tested for the virus are separated from others and placed in quarantine, there can be up to an 86% reduction in the transmission of the virus compared to a 40% decrease in viral transmission if the person isolates after symptoms arise.
Providers billing CMS for COVID-19 consultations will be expected to discuss with patients the immediate need for self-isolation – even before test results are known – and to review the symptoms of the virus, and understand what services are available for them while in quarantine.
Patients who test positive will be told to wear a mask at all times and expect a follow-up call from public health officials for contact tracing. Patients are also being asked to tell their immediate household and recent contacts to be tested and self-isolate.
For the first time, Part D will cover insulin at a cost of no more than $35 a month per prescription.
The average basic Medicare Part D premium will be $30.50 in 2021, the lowest premiums since 2013, the Centers for Medicare & Medicaid Services said late Wednesday.
And for the first time, Part D will include coverage of "a broad set of insulins" that will cost Medicare beneficiaries no more than $35 a month per prescription, CMS said.
Part D premiums have decreased by 12% since 2017, saving beneficiaries nearly $1.9 billion, and Part D enrollment has grown by 16.7% over that span.
"At every turn, the Trump Administration has prioritized policies that introduce choice and competition in Part D," CMS Administrator Seema Verma said in a media release.
"The result is lower prices for life-saving drugs like insulin, which will be available to Medicare beneficiaries at this fall’s Open Enrollment for no more than $35 a month," she said. "In short, Part D premiums continue to stay at their lowest levels in years even as beneficiaries enjoy a more robust set of options from which to choose a plan that meets their needs."
Verma said the Trump administration efforts to increase competition among Medicare Advantage and Part D drug plans has also generated about $8.5 billion in program savings over the past four years, a trend she said is expected to continue into 2021.
Starting Jan. 1, 2021, Medicare beneficiaries who select Part D Senior Savings Model plans will save, on average, $446 per year, or 66%, on their out-of-pocket costs for insulin, CMS said.
Nationwide, beneficiaries will be able to choose from more than 1,600 standalone Medicare Part D prescription drug plans and Medicare Advantage plans with prescription drug coverage during the open enrollment period that runs from October 15 through December 7.
Because most Medicare Advantage plans with prescription drug coverage do not charge a Part D premium, beneficiaries will save on insulin and not pay any extra premiums, CMS said.
By a nearly 2 to 1 margin, non-white adults said they are concerned about their care costs for COVID-19.
Non-whites are far more likely to worry about how to pay for COVID-19-related healthcare than whites, according to asurvey from nonprofit West Health and Gallup.
By a nearly 2 to 1 margin, non-white adults (58%) versus white adults (32%) said they are either "extremely concerned" or "concerned" about the potential cost of care. That concern is three times higher among lower income (60%) versus wealthier households (20%).
The Gallup-West Health U.S. Healthcare Study, an ongoing survey, is based on a nationally representative sample of 1,017 adults interviewed between June 8 and June 30, 2020.
"We're seeing a significant and increasing racial and socioeconomic divide when it comes to Americans' views on the cost of healthcare and its impact on their daily lives," said Tim Lash, chief strategy officer and executive vice president for San Diego–based West Health, a group of nonprofit and nonpartisan organizations.
Those divisions appear to be widening.
"When we started polling in early 2019, close to 1 in 5 Americans were unable to pay for prescribed medication in the last 12 months," Lash said. "Today it’s 1 in 4, and disparities between race and income are growing and will continue to grow without more action from providers and policymakers."
The survey also found that nearly 1 in 4 adults (24%) said they couldn't pay for at least one prescription drug in the past year, an increase from 19% in early 2019.
Among non-white adults, medication insecurity jumped 10 percentage points, from 21% to 31%, compared with a statistically insignificant three-point increase among white adults (17% to 20%).
"The statistically significant rise in Americans experiencing medication insecurity is by itself a noticeable shift," said Gallup Senior Researcher Dan Witters.
"The 10-percentage-point increase among non-white Americans between early 2019 and today serves as strong evidence that the situation is worsening more acutely for those who are already most at risk," Witters said.
The survey also found that:
About 1 in 10 (12%) workers are staying in a job they want to leave because they are afraid of losing healthcare benefits, and non-white workers are about twice as likely to feel that way versus white workers (17% vs. 9%, respectively).
Nearly 9 in 10 adults (89%), regardless of race, think the federal government should be able to negotiate the cost of a COVID-19 vaccine. Similarly, 86% of adults say there should be limits on the price of drugs that government-funded research helped develop.
Nearly 8 in 10 adults (78%) adults say political campaigns should not be allowed to accept donations from drug companies during the coronavirus pandemic.
Editor's note: This story was updated on July 31, 2020.
Given all the hard work, risk, and public advocacy that goes into a merger, those who've undertaken the enormous task are apt to accentuate the positive.
It shouldn't be surprising that 78% of healthcare executives in the HealthLeaders Intelligence Report, Healthcare M&A: Moving Forward in a Post-COVID-19 Landscapesay their organization would choose to participate in its most recent M&A again.
Given all the hard work, risk, and public advocacy given to a merger, those who've undertaken the enormous task are apt to accentuate the positive.
Ballad Health CEO Alan Levine shares that sentiment.
In 2018, as CEO of Mountain States Health Alliance, Levine oversaw the merger with Wellmont Health System that essentially doubled the size of the newly formed Ballad Health, a 21-hospital health system serving four states, based in Johnson City, Tennessee.
"There's been such an enormous benefit to the region by doing this," he says. "It's been challenging because we basically agreed to very aggressive regulations, which has made it a lot harder. But even with that, this was the right thing to do."
"Now, our goal is to operationalize what we've created and, so far, we're doing a good job of it," Levine says. "Our quality metrics have improved dramatically. Five of our 17 quality measures are now in the top-performing decile in the country, and that happened after the merger."
"We've improved our margins. We went from basically a zero percent margin to a 1.6% margin, so our margins have improved but they're still well below what the industry expectation should be."
The margin improvements have come, Levine says, even as Ballad Health has reduced physician charges by 17% across the system.
"The most important access point for patients is urgent care and their doctors, and we did a 17% average charge reduction," he said. "In fact, in some cases, it was a 50% decrease in out-of-pocket costs."
"We also expanded our charity policy. Prior to the merger, if you were up to 200% of poverty, we wrote off all the cost of your care. After the merger, we increased our charity policy up to 225%, and we provide deep discounts for up to 400% of poverty," he says. "So, we actually expanded pretty dramatically either the number of people that are eligible to have their care completely written off, or we apply deep discounts to it that weren't available before the merger."
You Can Only Sell Your Hospital Once
Tim Putnam, CEO at Margaret Mary Health, a community-owned, critical access hospital in Batesville, Indiana, has a hard-nosed theory on why executives have no post-merger regrets.
"Everyone who answered that [survey question in the HealthLeaders report] was probably employed by whomever was acquired," Putnam says. "It's not surprising that people would say that because they've got to get up in front of their communities and say, "This was a good thing for our community.' "
"One of the things that I hear from my colleagues is that you can only sell your hospital once, and you've got to do it right," Putnam says. "I'm not saying it's not the right move, but you can only do it once."
Some Buyers' Remorse
Of those respondents who were involved in M&A activity, only 10% expressed buyers' remorse for their most-recent acquisition. Of that 10%, 86% cited "incompatible cultures" as the reason their M&A fell short of expectations.
"There’s something we refer to in M&A circles called 'deal fever,' " Peggy Sanborn, system senior vice president of strategic growth, partnerships, and joint ventures for CommonSpirit Health, said in a recent HealthLeaders webinar.
"Many times, the excitement about the opportunities that a deal represents for the organizations coming together and all the possibilities they see, as well as the enthusiasm for successfully completing a transaction, can blind us to the critical review of whether or not we actually have a fit."
"It requires quite a bit of leadership time talking about what it means to come together and exploring the vision and values and mission of the organizations very carefully and discussing the difficult issues quite openly, and either agreeing that those are things that clearly can be navigated or they may be real barriers to success," she said.
"We tend to avoid those difficult conversations during the M&A process because we're focused much more on the tactical issues or the economic impact issues or the legal and risk issues associated with the transaction," Sanborn said.
Levine agrees, and says, "Sometimes people want the merger so bad they overlook all these different things."
"I've seen mergers where you've got co-CEOs, and [they're] going to keep both corporate offices open. I don't know how those things even work," he says.
"Our boards at Wellmont and Mountain States—early on—knew culture eats intent for breakfast every morning. We hired a consultant that came in and did a deep dive culture audit of management, the boards, and our frontline staff."
"They did these spider diagrams where they overlaid the culture of Wellmont versus Mountain States, and below management and the board there was no difference in the cultures. The nurses [and] doctors just wanted to take care of patients, and they didn't care whose name was on the wall. You get up into senior management and the board and the cultures were very different," he says.
The merging systems used data gleaned from the consultants to deal with potential culture clashes on the front end.
"We went through serious negotiations about who was going to be on the new board," Levine says. "We embedded into the bylaws provisions that really push out System A versus System B. We made it very important at the very beginning that there was no discussion about Wellmont or Mountain States. We were Ballad."
Tim Putnam takes a bottom-up view. He says the culture clashes don’t manifest themselves in the C-suite or the boardroom, but in the hospital halls.
"The C-suite folks are going through the due diligence, not the people in radiology or scheduling," he says. "When you get down to the frontline staff, one organization may allow a lot of flexibility at the frontline to handle patients' schedules, another organization may be very rigid in that process. Minor things that you don't think are an issue ... take a while to overcome."
Putnam says he was involved in the acquisition of a small system in a deal that was rife with cultural issues.
"Everything changed," he says. "Whether you're the acquiring organization or the acquired, it changes you. ... It takes a decade to work through that culture change."
To download the full July/August 2020 HealthLeaders Intelligence Report, click here.
New data confirm that the COVID-19 pandemic is disproportionately affecting vulnerable populations, particularly racial and ethnic minorities.
African-American Medicare beneficiaries continue to be hospitalized at higher rates than other racial and ethnic groups, with 670 hospitalizations per 100,000 beneficiaries, according to an updated "snapshot" from the Centers for Medicare & Medicaid Services.
By comparison, white Medicare beneficiaries saw 175 hospitalizations per 100,000, the new data show.
CMS says snapshot confirms that the COVID-19 pandemic is disproportionately affecting vulnerable populations, particularly racial and ethnic minorities.
"This is due, in part, to the higher rates of chronic health conditions in these populations and issues related to the social determinants of health," CMS said in a media release.
American Indian/Alaskan Native beneficiaries have the second-highest rate of hospitalization for COVID-19 among racial/ethnic groups, with 550 hospitalizations per 100,000.
CMS said it has paid $2.8 billion in Medicare fee-for-service claims for COVID-related hospitalizations, an average of $25,255 per beneficiary.
"Dual eligible" Medicare and Medicaid beneficiaries – who are often poor and suffering from multiple chronic conditions – were hospitalized at a rate more than 5 times higher than Medicare-only beneficiaries (719 versus 153 per 100,000).
Beneficiaries with end-stage renal disease are hospitalized at higher rates than other Medicare beneficiaries, with 1,911 hospitalizations per 100,000 beneficiaries, compared with 241 per 100,000 for aged and 226 per 100,000 for disabled.
The updated data on COVID-19 cases and hospitalizations of Medicare beneficiaries spans January 1 to June 20 and is based on Medicare claims and encounter data CMS received by July 17.