Bedside nurses often grumble that the C-suite is clueless about what it's like in the trenches providing patient care. Nurses at Providence Hospital in Washington, DC, however, know this is not the case at their hospital.
Relatives tend to call to check on patients right when nurses are first beginning their shift. To make the process simpler, nurses at one hospital decided to designate a specific time for relatives to call.
Christy Wade became nurse manager of the emergency department at Jersey City Medical Center two and a half years ago and faced a problem shared with EDs around the country: too many patients and too little space.