Digital Evolution: Baptist Health South Florida’s Guide to Growing its Telehealth Strategy

Sponsored by
American Well

Many health systems begin their digital health strategy by launching an urgent care direct-to-consumer program. But how they grow that program and expand it across the enterprise is what will define the program’s success.

Baptist Health South Florida, based in Miami, launched Baptist Health Care On Demand,  a virtual urgent care program, in 2016 to improve access to care and the patient experience. Since then, the health system has grown its urgent care program significantly through tactical marketing—increasing virtual visits by nearly 200% year-over-year—and is now actively expanding its program across the enterprise.

In this webinar, members of the Baptist Health team will detail how they have grown Baptist Health Care On Demand into a thriving virtual urgent care program and continue to open digital doors across many of their innovative service lines.

Register for the webinar on Wednesday, November 20th at 1 pm ET to learn from Baptist Health about:

  • Looking through the consumer lens, and trying to truly provide a new or improved experience
  • Employer engagement program and how it leveraged its trusted brand to drive business
  • Telehealth engagement program, including paid media, email, and grassroots outreach
  • Telehealth roadmap, and the importance of a cross-enterprise approach to virtual care
  • Expansion to new use cases like behavioral health, post-op, orthopedics and oncology

Creating Patient Engagement Opportunities that Help Increase Patient Payments

Sponsored by
Change Healthcare

Today, patient care extends beyond clinical conversations in the treatment room to financial conversations during scheduling or at the front desk.  If your office is not prepared for this conversation, you are missing key patient engagement opportunities and the ability to collect patient payments. Join us on November 11, 2019 at 1 pm ET to learn more about preparing for a more positive patient financial experience. 

By the end of the session, attendees will be able to:

  • De-mystify deductibles and other confusing insurance terms for patients
  • Learn about patient-based, integrated technology solutions and channels for collecting patient payments
  • Prepare for price transparency requirements that also support a positive patient financial experience
  • Create a model to promote point-of-service estimates and collections
  • Inspire staff confidence, resulting in increased collections and reduced A/R

How to Fight Clinical Validation Denials - A Provider Perspective

Sponsored by

Commerical payers have shown more and more focus on clinically oriented denials, particularly those related to clinical validation, or DRG downgrades. Countering these denials can be challenging. Few payers provide transparency about the clinical criteria they use to assess DRG selection, while others constantly change their criteria.

Join us on Tuesday, November 5th at 1 pm ET for our upcoming webinar, as Truman Medical Center shares some of their strategies to overcome the surge in clinical validation denials to defend their rightful reimbursement.

Learning Objectives:

  1. Understand the challenges associated with clinical validation denials
  2. Hear strategies to counter payers' constantly changing DRG criteria guidelines
  3. Learn how to educate and align your team on a unified appeal straegy.

Patients are the New Payer: Can Improving the Patient Experience Help Reduce Bad Debt?

Sponsored by
Change Healthcare

There's no denying that reducing bad debt is at the top of revenue cycle leaders' agendas. Patient liability has skyrocketed in recent years due to the rise in high deductible health plans and erosion in coverage. And many, if not most providers are being tripped up by these changes. The reason? Existing revenue cycle management practices are out of step with patients' new reality. The result is bad is debt rising, and the work required to collect is damaging relationships with patients. So how can you connect improving the patients experience to improving the financial health of your organization?

During this webinar on October 16 at 1 pm ET we'll review the nexus of patient liability, digital experiences and collections. We'll discuss how organizations can improve patient segmentation and enrollment to put patients in the right financial pathway, in the same way the clinicians seek to segment patients and assign them to the appropriate clinical pathway, achieving better clinical and financial outcomes overall.

By the end of the session, attendees will be able to:

  • Describe the impact and challenges around a disjointed patient experience
  • Understand gaps that providers can close to reduce bad debt and improve patient relationship
  • Learn about risk and ROI measurment for integrated patient liability management

Identity and Access Management for Healthcare: Automated Peace of Mind

Sponsored by

Dr. Bob is retiring. His access needs to be appropriately and securely discontinued. What’s more, another doctor is being onboarded and needs her own very distinct permissions and authorizations. Oh, and you need an audit trail to prove everything is compliant.

Can your resource-constrained team move as fast as your workforce changes? Get in control.

Join Wes Wright, Chief Technology Officer, Imprivata and Ana Agostini, Administrative Director, IT Services, Memorial Healthcare System on Thursday, September 19th at 3 pm ET, as they share industry perspectives and personal experiences about seamless identity and access management to meet the unique, demanding, and constantly changing security, compliance, and workflow challenges of the modern healthcare enterprise.

Is This the end of Population Health? What AI can do to Address Socioeconomic Determinants of Health

Sponsored by

As defined by the World Health Organization (WHO) and recognized by the U.S. Department of Health and Human Services (HHS), social determinants of health (SDH) are the conditions in which people live, work, play, and age. SDH affect a wide range of health-related outcomes such as chronic conditions, preventable hospitalizations, morbidity, and mortality. But current analyses, predictive models, and prevention initiatives focus on addressing SDH at the population or zip code level thereby missing an individual patient’s needs.

During this session on September 12th at 1pm ET, Dr. John Showalter, Chief Product Officer for Jvion, will discuss new AI approaches to identifying individual clinical risk based on SDH data that then leads to more specific and tailored interventions. By the end of the session, attendees will be able to:

  • Define AI and its relevance for community-based risk predictions and interventions
  • List the shortcomings of current analytic approaches to population health management
  • Describe the data required to power an AI-enabled Socioeconomic Determinants of Health (SDH) solution
  • Identify potential areas of application for an SDH solution within their own organization