WellSpan Health's Ana AI tool helps with outbound patient outreach and inbound communication.
WellSpan Health is using an AI tool to improve the health system’s interaction with patients at home.
The Ana AI tool, launched in a partnership with Hippocratic AI, is an innovative approach to engaging patients, according to Mark Kandrysawtz, MBA, SVP and Chief Innovation Officer at the York, Pennsylvania-based health system. He is among nearly a dozen executives participating in the HealthLeaders AI in Clinical Care Mastermind program.
WellSpan's Ana AI model is an AI assistant that takes the form of phone-based conversational AI.
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Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
WellSpan's Ana AI model is an AI assistant that takes the form of phone-based conversational AI.
One of the use cases for Ana is conducting outreach to patients who do not respond to notifications of normal diagnostic test results.
Ana not only speaks several languages but also can shift between languages during a conversation with a patient to accommodate the patient's preferred language.