We build our lives one conversation at a time. Great conversations become once-in-a-lifetime interactions that lift us up, shift our trajectory and motivate us to take action. We often rely on conversations to help us get what we want or need from others, and we make great efforts to ensure a positive outcome.
But what if we could codify and replicate the concept of a great, impactful conversation that is both inclusive and inspiring? What if we could design and structure conversations around the goal of achieving the best outcomes?
Conversation design—a fairly recent design principle—is a language based on human conversation. Its popularity has increased due to the global explosion of voice technology and engagement platforms.
