Asynchronous care, which is delivered via messaging, is the most lightweight and low-friction form of care. It provides patients convenient access to medical expertise, particularly those who otherwise rely on Google searches and online discussion forums. Asynchronous care is especially well-suited for chronic conditions that need regular management or those with mobility challenges, including older or frail patients. Messaging allows patients and families to communicate with doctors as effortlessly as texting a friend, without the friction of scheduling appointments, traveling to clinics, or logging into video. When messaging alone isn't enough, patients can be guided to the most appropriate care setting, ensuring scarce healthcare resources are used efficiently.
