Revenue cycle leaders today are tasked with improving patient engagement, while they're facing frustrating prior authorization requirements that lead to skyrocketing denial rates.
Health systems are under pressure to meet patient demands for more consumer-friendly experiences while wrestling with increasingly stringent prior authorization requirements. How are revenue cycle leaders balancing these dual priorities?
This Wednesday, revenue cycle leaders will share their tips for improving patient engagement and strategizing around prior authorizations during the HealthLeaders Revenue Cycle NOW event.
The event is split into two separate webinars:
How to Improve Patient Engagement in Today’s Healthcare Revenue Cycle (10-11 a.m. EDT)
Effective patient engagement is critical to revenue cycle management. However, patients are growing frustrated with a consumer experience that frequently fails to deliver the digital tools and pricing transparency offered by other industries. Some RCM leaders have rethought their approach to deliver both a better experience and improved operational efficiency.
In the opening session, sponsored by Waystar, Shannon Ducat, associate vice president of patient access at ProMedica Health, will join Seth Katz, vice president of revenue cycle and HIM at University Health Kansas City, to discuss the steps they are taking and strategies they are using to reduce patient uncertainty, minimize denials, and decrease friction between patients, providers, and payers.
Revolutionizing Revenue: Technology and Strategic Solutions for Prior Authorization (11:10 a.m.-12:10 p.m. EDT)
Prior authorizations are an ever-present headache for revenue cycle leaders. Unclear prior authorization requirements and shifting payer policies have contributed to skyrocketing claim denial rates, impacting the financial health of hospitals across the country. To help ease the pain, healthcare leadership is exploring new automation technologies and changing the way they interact with payers.
In this session, sponsored by Optum, Christine Migliaro, vice president of front-end revenue cycle operations at Northwell Health, and Savanah Arcenaux, director of pre-service and financial clearance at Ochsner Health, will share the solutions they are exploring to reduce the prior authorization burden.
Interested in joining the webinars? You can register here.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Health systems are rethinking the way they engage with patients to improve the patient experience and increase operational efficiency.
Revenue cycle leaders fed up with the current state of prior authorization are exploring new technologies and new ways of talking to payers to reduce denials.