CNOs must do their best to include frontline nurses in change management and consider how change will impact their daily workflows, says this CNE.
On this episode of HL Shorts, we hear from Stefanie Beavers, DNP, RN, NEA-BC, chief nurse executive at OU Health, and HealthLeaders Exchange member, about how how to make change management processes more inclusive of frontline nurse input. Tune in to hear her insights.
G Hatfield is the CNO editor for HealthLeaders.
KEY TAKEAWAYS
CNOs should listen and engage with frontline nurses in different focus groups that can shed light on how they will be impact by change in their areas of practice.
Nurses are watching CNOs to see how they receive feedback, which will tell them if the work environment is a safe place to share feedback.
CNOs should work with individual nurses who can act as advisors and be change agents in the workforce once change is implemented.