"Mission number one is just make sure that we're continuing to focus on patient care," says Grande Ronde hospital president and CEO Jeremy Davis.
In this episode of HL Shorts, Grande Ronde Hospital president and CEO Jeremy Davis explains the importance of focusing on mission, leadership coordination, and clear communication in the immediate aftermath of a cyberattack.
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Jay Asser is the CEO editor for HealthLeaders.
KEY TAKEAWAYS
In the early hours of a cyberattack, CEOs must ensure patient care continues and teams stay aligned while technical recovery is under way.
Activating incident command and communicating early with empathy helps reduce confusion and maintain trust when systems are down.