Discover how leaders from Inova and Providence are redesigning the revenue cycle front end by balancing workflow automation with patient preferences.
The front end of the revenue cycle has emerged as a critical first line of defense for health systems' financial health. Functions previously performed in the back office have been brought into the limelight, and revenue cycle leaders are exploring various ways to use technology to engage with patients.
During the most recent HealthLeaders Revenue Cycle NOW online summit, Mejong Ayeb, Vice President for Revenue Cycle Market Operations at Providence; Rahul Banerjea, AVP of Patient Access and Revenue Cycle Management at Inova; and Christine Fontaine, Growth Enablement Solution Strategist at Waystar, discussed the ways health systems are deploying digital tools to capture accurate information and streamline care before a patient even enters the door.
Watch the full discussion below, or check out more content from Revenue Cycle NOW here:
- Infographic: 3 Tips for a Tech-Enabled Front End
- Recap: How Inova and Providence Are Automating the Front End
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Health systems are deploying RPA to eliminate manual administrative tasks and expanding patient self-service tools to relieve pressure on frontline staff.
Revenue cycle leaders emphasize that standardizing manual workflows and conducting small tests of change are critical steps to minimize staff disruption when rolling out new front-end technology.
New technology means new cybersecurity threats, and health systems need robust business continuity plans to prepare for system outages.