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HL Shorts: COVID's Impact on Patient Communication in Rev Cycle

Analysis  |  By Jasmyne Ray  
   March 01, 2024

The pandemic brought an emphasis on patient preference when it comes to how they communicate with systems.

During the HealthLeader's Patient Financial Experience NOW Summit this week, one panel took a closer look at how the COVID-19 pandemic forced health systems to change their patient communication strategy, leaning more towards patient preference. 

Check out the following following clip from the event.

Jasmyne Ray is the revenue cycle editor at HealthLeaders. 


The pandemic forced some systems to expand their virtual presence to be able to serve their patient populations.

Maintain basic methods of communication, like phone lines, is still important; particularly for patient populations that aren't tech savvy.

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