"We let them know that the solution is not going to replace their job, it's going to change how they do their job."
For organizations looking to implement RCM solutions into their revenue cycle operations, staff support is a necessity and transparency is key. Open communication and including staff in vendor presentations are a few ways to ensure a seamless, and stress free, launch.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
RCM solutions are meant to help revenue cycle staff work smarter, not harder.