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Improving Efficiency of Remote Case Management

By Revenue Cycle Advisor  
   October 21, 2020

Technical support is more important than ever for those who are working off-site.

A version of this article was first published October 21, 2020, by HCPro's Revenue Cycle Advisor, a sibling publication to HealthLeaders.

Q: As we continue to work remotely, I feel as though our efficiency as a case management staff has plateaued. What recommendations do you have for improving our remote work operations?

A: There are plenty of strategies you can deploy to improve the efficacy of your remote case management. Jeff Crofoot, RN, MSN, ACM-RN, the manager of case management at Franciscan Health Olympia Fields in Olympia Fields, Illinois, recommends the following methods: 

  • Stay professional. When working from home, case managers should approach the day as if they were going into work. They should dress professionally and designate a separate, quiet area as their work area.
  • Meet in person when possible. To remain connected with other staff members, case managers should go into the office for staff meetings, if possible. This makes for a nice change-of-pace in the age of remote work.
  • Stay in touch. Just because you’re working alone at home doesn’t mean you should operate without support from your colleagues. “We routinely bounce ideas off colleagues when there is a difficult case,” says Crofoot. “Continue to do this via phone or email.” Linking staff members by listing phone numbers for all department members is crucial.
  • Work closely with IT.  Technical support is more important than ever for those who are working off-site. It may be helpful to establish a point person in the IT department to ensure consistency.

For additional information, see the October issue of Case Management Monthly.

Revenue Cycle Advisor combines all of HCPro's Medicare regulatory and reimbursement resources into one handy and easy-to-access portal. News is not just repeated from other sources. It is analyzed by our Medicare experts so professionals can comprehend any new rule and regulatory updates thoroughly. Learn more.

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