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Leaders Review the Importance of the Patient Experience

Analysis  |  By Amanda Norris  
   August 15, 2022

Leaders at Hutchinson Clinic knew they had to keep patient experience in the forefront in order to ensure the success of their revenue cycle.

An important aspect to optimizing the revenue cycle for leaders at Hutchinson Clinic in Hutchinson, Kansas, is the ability to find which methods worked the best for the organization internally, while still working to improve the patient experience.  

The clinic has a team of roughly 60 in-house revenue cycle management employees who needed onboarding and training before all processes could be improved. At the same time, Mike Heck, CEO, was adamant that this process didn't disrupt continuity of care for the patients stretched across Hutchinson's large geographic footprint.

"The beauty of working with a partner for onboarding and training is that they're handing all of the heavy lifting behind the scenes, enabling us to focus on patient engagement, provider recruitment, and retention," Heck said. "We've recently seen a positive response from the community as a result."

Being that Hutchinson Clinic is the primary source of care for those in Reno County, it's imperative that patient engagement is at the head.

"We see quality care and patient satisfaction as our number one responsibility," Heck said. "Having a stable revenue cycle management ensures that bills are getting out the door and payments are being made, which frees our team up to focus on other areas."

Echoed Dashun Monk, CFO, "I have peace of mind knowing that our revenue cycle, specifically the coding, accounts receivable, and posting components are happening correctly and in an efficient manner."

 

“I have peace of mind knowing that our revenue cycle, specifically the coding, accounts receivable, and posting components are happening correctly and in an efficient manner.”

Amanda Norris is the Revenue Cycle Editor for HealthLeaders.


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