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No Surprises Act May Be a Burden for Your Rev Cycle Staff, But Patients Are Excited

Analysis  |  By Amanda Norris  
   January 12, 2023

Knowing the cost of care ahead of time tops the list of items consumers are excited about.

According to a recent OnePoll survey conducted on behalf of Ribbon Healthcare, 48% of healthcare consumers said improved insight into how much care will cost ahead of time was the top item they were most excited about with respect to innovation in healthcare.

When looking for care online, 49% of respondents said accurate, up-to-date information is most important to them, while 46% said understanding how much care will cost before being billed is most important.

These are important numbers for revenue cycle leaders as adherence to the No Surprises Act would remedy these patients' concerns.

As revenue cycle leaders toy with the idea of adding in automation to help streamline processes, it seems patients are on the same page. According to the poll, 20% of respondents said they are also excited about artificial intelligence that will improve processes so doctors can spend more time with patients.

According to the report, technology and digital transformation play a critical role in creating a positive experience for patients. “Consumers expect a trustworthy and seamless front-end experience when finding a provider,” the report said.

This data comes from 1,000 consumers across the United States that were surveyed on their experience receiving healthcare, what’s most important to them when searching for and choosing care, and which factors they view as key to a more personalized and inclusive care experience.


Amanda Norris is the Associate Content Manager of Finance, Payer, Revenue Cycle, and Strategy for HealthLeaders.

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