Skip to main content

RCM Tech Roundup: Work Queues, Patient Engagement, Automation

Analysis  |  By Alexandra Wilson Pecci  
   August 11, 2021

Read more for news from RevSpring, Cedar, BUDDI AI, Tegria, and R1 RCM.

There are a spate of new products and announcements this week, including ones coming out of the 2021 HIMSS Global Health Conference & Exhibition taking place this week in Las Vegas.

Here are a few of the latest announcements from the RCM tech world. To connect with other revenue cycle executives about technology tools and initiatives, join us at HealthLeader's RevTech 2021, October 18-20 at Gaylord Palms Resort and Convention Center in Kissimmee, FL.

1. RevSpring has added automated work queues within its PersonaPay payment portal, which present and track customer service and are are integrated within the -facing workflows in PersonaPay. The work queues include templates that proactively initiate patient communications via text, email, or phone, including ones for updating patient payment information, address updates in response to returned mail, and discussing payment options.

In other RevSpring news, the company has also launched the patient engagement platform OmniBrain that uses patient preferences and behavior to drive engagement. For example, it determines what channels or combination of channels are most effective to engage certain patients to pay their balance. If it reveals that some patients respond best to a certain channel, or combination of channels, it can prioritize other communications via those channels or patterns.

2. BUDDI AI has expanded its revenue cycle management automation applications with Practice.AI, which is powered by what the company calls "the first and only healthcare contextual lake." Its capabilities include patient registration, prior authorization identification, medical coding automation, claims automation, root cause analysis for denials, and others.

3. Health tech company Tegria is integrating Cedar into its suite of offerings. Tegria will provide revenue cycle optimization, implementation support and outsourced patient contact center support to Cedar clients, while Tegria's customers can access Cedar's patient financial engagement suite.

The first initiative of this partnership will be an organization-wide roll-out of Cedar's post-visit patient engagement and payment platform, Cedar Pay, at Providence, a health system with 52 hospitals and 1,000 clinics spanning seven states.

4. R1 RCM has launched R1 Entri, calling it an "intuitive digital self-service capabilities empower patients to search, book, register, and pay for care all in one experience, on any device." Entri aims to integrate multiple revenue cycle touchpoints and disparate support systems found in ambulatory, acute, and post-acute networks.

The HealthLeaders Exchange is an executive community for sharing ideas, solutions, and insights. Please join the community at our LinkedIn page.

To inquire about attending a HealthLeaders Exchange event, email us at or learn more here.

Alexandra Wilson Pecci is an editor for HealthLeaders.

Tagged Under:

Get the latest on healthcare leadership in your inbox.