For ambulance agencies facing budget gaps and rising costs, aggressive collections offer a crucial source of revenue and a way to recoup unpaid bills when costs are rising. EMS leaders say they're forced to go after patients because insurance companies deny or underpay emergency transport claims. Patient advocates respond that the practices are out of step with efforts in North Carolina and across the country to reduce the aggressive collection of medical debt.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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