OU Health's chief physician executive offers advice on how healthcare providers can promote a positive patient experience.
The new chief physician executive of OU Health is focused on recruiting physicians, leading strategic clinical initiatives, and helping care teams to generate a positive patient experience.
On Sept. 6, Cameron Mantor, MD, MHA, was named as chief physician executive at OU Health and president of OU Health Partners, which is the health system's physician practice. He had been serving in the roles on an interim basis since January. His prior leadership experience at the health system includes serving as associate chief physician executive for physician practice at OU Health Partners and CMO for OU Health's hospitals.
Click here to read the accompanying story.
Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
The first step to generating a positive patient experience is for care teams to communicate clearly with patients and to explain what is going on with their care.
Care team members should provide care options to patients and offer second opinions.