There are seven tips CMOs should teach their clinicians to communicate well during telehealth visits, according to the CMO of RWJBarnabas Health.
Telehealth visits increased exponentially during the coronavirus pandemic and remain well above pre-pandemic levels.
According to a study, the rate of telehealth visits among commercially insured U.S. adults increased from 0.3% of all healthcare encounters in March 2019 to 23.6% of encounters in June 2020.
A recent journal article, which was published by the Journal of the American Medical Association, gives four tips to help clinicians communicate well during telehealth visits, and Andy Anderson, MD, MBA, executive vice president and chief medical and quality officer at RWJBarnabas Health, provides three more.
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Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
Patients may need more time to respond to questions during telehealth visits compared to in-person visits.
It helps to start a telehealth visit with small talk.
A clinician's virtual or real background during a telehealth visit should project a professional image.