The acrimony that can arise from disputes among physicians can leave scars on medical teams. Make a plan to avoid conflict when you can, and to resolve it when you can't.
This article was originally published on Credentialing Resource Center Daily, June 19, 2017.
The number of privileging disputes occurring in hospitals is growing rapidly. It’s easy to understand why if you examine how medicine has evolved.
In the “good old days,” physicians of all specialties had a defined area of turf on the playing field and specialties didn’t cross those boundaries.
Now things are different.
The acrimony that can arise from such disputes often leaves scars and wounds on medical staffs that may not be prepared to deal with the change and conflict associated with this challenge.
The following steps will help your medical staff as it deals with challenges to conventional privileging:
- Assign responsibility for dispute resolution to a small, very experienced committee. Ideally, the credentials committee or perhaps a medical staff standards committee must be charged with the responsibility of "owning" resolution of all privilege disputes.
- Research, research, research any and all matters or disputes concerning the granting of clinical privileges. Assign a staff person to research and prepare a full background paper concerning the issue at hand. This step is absolutely critical to effective dispute resolution due to the fact that the committee needs unbiased, objective information concerning the issue in order to dialogue effectively with parties to the dispute.
- Involve the disputing parties. At the conclusion of the research period, a member of the credentials committee should facilitate a discussion between or among the involved parties in an attempt to solicit a consensus recommendation concerning the amount of education, training and experience necessary for the safe and effective performance of the procedure in question.
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