The Cigna Group announced a new multi-year effort to improve accountability, transparency and customer support in the wake of public anger at the health insurance industry following the December 4 UnitedHealthcare CEO shooting. Cigna's announcement Monday to launch 'actions to drive positive change for customers and patients' comes just days after CEO David Cordani addressed analysts and investors on the industry's need to provide customers with more support and resources to navigate the healthcare system.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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