The healthcare industry is at a breaking point. Patients — health plan customers — feel unheard, undervalued, and exploited. In the current model, the shareholders always win. Insurance companies report record-breaking profits year after year — in 2023, UnitedHealth raked in $32.4 billion; CVS Health (Aetna): $8.4 billion; Cigna: $5.4 billion; Elevance Health (formerly Anthem): $6 billion. Meanwhile, their members often skip care or forgo other essential expenses like food to afford lifesaving treatments. It's no wonder there's widespread outrage.
