Register for the April 15 Revenue Cycle NOW virtual event to hear how your revenue cycle peers are building a front end that works better for patients and providers.
Health systems are under intense pressure to secure front-end processes while simultaneously meeting patient demands for a more consumer-friendly experience. How are revenue cycle leaders balancing these dual priorities to prevent issues from flowing downstream?
This Wednesday, April 15, revenue cycle experts will share their strategies for leveraging automation and prioritizing the patient financial experience during the HealthLeaders Revenue Cycle NOW online event.
The event features two sessions.
The Tech-Enabled Frontend (10:00–11:00 a.m. EDT)
The front end of the revenue cycle has traditionally been prone to bottlenecks due to manual data entry, complex authorization rules, tedious and error-prone eligibility verification processes, and persistent staffing shortages. To keep pace with patient volume and prevent costly downstream denials, health systems are increasingly relying on technology.
In this opening session, Mejong Ayeb, VP of Revenue Cycle Market Operations at Providence; Rahul Banerjea, AVP of Patient Access & Revenue Cycle Management at Inova; and Christine Fontaine, Solution Strategist at Waystar, will explore where health systems are finding success with automation and where ongoing challenges limit further progress.
The Patient Experience as a Revenue Cycle Priority (11:10 a.m.–12:10 p.m. EDT)
The revenue cycle starts long before a patient receives their first bill. It begins the moment they call or click to schedule an appointment. Revenue cycle teams are increasingly focused on improving the patient experience, particularly at a time when patients are shouldering a growing financial burden for their healthcare costs.
In this session, Megan Cantu, AVP of Patient Access at ProMedica; Brian Graziano, Director of User Experience for Revenue Cycle Services at Providence; and Ryan Klein, Senior Director of Patient Access & Financial Experience at UW Health, will discuss the operational challenges health systems face and the practical strategies they employ to make the patient experience a true revenue cycle priority.
Interested in joining the webinars? You can register here.
If you can't join in real time, register anyway and we'll share a link to the recording.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Health systems are turning to technology to eliminate front-end bottlenecks, addressing manual data entry and complex eligibility rules to prevent downstream denials.
Revenue cycle teams are shifting their focus to the start of the patient journey, prioritizing a seamless financial experience as patients bear a greater burden for their healthcare costs.
Panelists from leading health systems will explore where automation is successfully reducing administrative burden and share practical strategies to overcome persistent front-end challenges.