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Cigna to tie top execs' pay to customer satisfaction

By Bloomberg  
   February 04, 2025

Cigna Group said it will tie its executives' pay to customer satisfaction in a move that follows an outcry against the insurance industry over denials of care. The change is the start of what Cigna called a yearslong effort to improve customers' experience and "ensure accountability," the company said in a statement Monday. Health insurers are responding to widespread anger at the industry following the December shooting of a UnitedHealth Group Inc. executive. Insurers have long defended their practices, but some companies have recently shifted toward acknowledging problems in the healthcare system.

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