Skip to main content

RevCycle Tech Companies Expand Ways for Patients to Pay Bills

Analysis  |  By Alexandra Wilson Pecci  
   March 11, 2021

Text statements and deviceless payments are new options from the companies.

Two top revenue cycle technology companies have added new tools to help patients pay their medical bills more easily.

Healthcare payments software company Waystar has added text statements to its suite of payment tools. The new offering lets patients view and pay medical bills directly from their smartphone.

In the past year, online and mobile payment volume grew three times as fast as in-office payments on the Waystar platform.

According to the company, offering the ability to access statements and pay via a mobile device can increase patient payments by 10% to 30%.

The healthcare engagement and payment company RevSpring has expanded its deviceless payments capabilities to include PCI-secure point-of-service payments. It allows point-of-service employees using RevSpring's MyEasyView or PersonaPay portals to take payments without a card terminal.

The "value of cutting the cord on payment devices means RevSpring clients can increase the scale of who can securely take payments since staff members are untethered from a payment device to complete a transaction," Casey Williams, RevSpring senior vice president of patient engagement and payments, said in a statement.

Deviceless payments also help reduce patient exposure to COVID-19 and decrease the amount of time staff spend cleaning payment devices.

In other news, Waystar also says it has expanded use of its price transparency solution to nearly 300 health system and hospital care facilities. The solution meets the CMS price transparency mandate's 300 shoppable services requirement, the company says.

Alexandra Wilson Pecci is an editor for HealthLeaders.

Get the latest on healthcare leadership in your inbox.