Patient experience is rightfully important to leaders, so is your hospital know for high-quality billing practices, or is it falling short?
At a time when a positive patient experience is playing a heavy role in overall reimbursement, and much of the billing process is shifting to patients who do not understand healthcare billing language, revenue cycle leaders are on the line to perfect their processes.
According to the Lown Institute, there are 15 hospitals that all received “A” grades from the organization in social responsibility for their patients and that have policies disallowing egregious billing practices.
California and Pennsylvania take the lead with the number of hospitals on the list. How did your organization fair?
The hospitals with “A” grades in social responsibility and billing quality in alphabetical order are:
- Eden Medical Center, Castro Valley, CA
- The Johns Hopkins Hospital, Baltimore, MD
- Ochsner Medical Center—Northshore, Slidell LA
- OHSU Hospital and Clinics, Portland OR
- Ronald Reagan UCLA Medical Center, Los Angeles CA
- St. Anthony Community Hospital, Warwick NY
- St. Joseph Hospital, Eureka CA
- Stanford Health Care —Valleycare, Pleasanton CA
- UCSF Medical Center, San Francisco CA
- United Medical Center, Washington DC
- University of Mississippi Medical Center, Jackson MS
- UPMC Bedford Memorial, Everett PA
- UPMC Jameson, New Castle PA
- Chambersburg Hospital, Chambersburg PA
- Good Samaritan Hospital, Lebanon PA
Amanda Norris is the Director of Content for HealthLeaders.
KEY TAKEAWAYS
There are 15 hospitals that all received “A” grades in social responsibility for their patients and that have policies disallowing egregious billing practices.
California and Pennsylvania take the lead with the number of hospitals on the list.