Creating Patient Experience Strategies That Stick

As the healthcare industry undergoes a deep transformation due to consumerism, healthcare organizations are making strides to shape the customer experience before a patient even enters a hospital or doctor's office.

Download this report to learn how two healthcare organizations about as opposite as they can be - IU Health and Jefferson Health - are reimagining the patient experience by using their unique characteristics and relentlessly pushing to understand their customers.

The Winners of Data and Analytics

In the last few years, population health and value-based care goals have been driving data and analytics strategies.  As organizations take on more risk, they are also using different data types and algorithms to improve care for high-cost, high-risk patients.

In a 2017 HealthLeaders Media Analytics in Healthcare Survey, 85% of respondents say they have the capabilities to perform descriptive (or retrospective) financial data analytics, while 76% have capabilities to perform descriptive clinical data analytics. The survey found that healthcare organizations have less capability when it comes to predictive financial (56%) and clinical (46%) data analytics. Finally, about one-third of healthcare organizations have the capability each for prescriptive financial (34%) and clinical (35%) data analytics.

Download this report to learn about insights about transitioning to new data strategies from health systems including Beth Israel Deaconness Care Organization. 

Physician Groups Prepare for a New World of Innovation

Sponsored by
CEP America

Physician groups are a hot-bed of innovation when it comes to value-based care, collaboration, and the patient experience.
In order to become stronger partners across the care continuum, physician practice personnel roles are chang¬ing as these personnel transition to integrated delivery networks, ACOs, and patient-centered medical homes. Using information tech¬nology, data analytics, and telemedicine to improve care and drive down costs are some of the ways physician practices are achieving these goals.

In this month’s topical spotlight, hear how Northwestern Medicine in Chicago, Bon Secours Health System, and CoxHealth are addressing these challenges and what steps they have taken that will help your organization thrive in today’s changing healthcare landscape.

Opportunities Abound in Outpatient Clinical Documentation Improvement Efforts

Outpatient CDI is one of the fastest growing areas for clinical documentation improvement expansion. Traditional inpatient programs understand that capturing documentation across settings, throughout the continuum of care can help improve patient outcomes, compensate for risk-adjusted reimbursement methods, assist with accountable care organization metrics, and capture physician practice-related documentation needs as well.

This special article outlines why CDI efforts in this area are so valuable at this particular point in time.

Population Health: Making a Difference With Data

Population health begins with the patient at the center, but it doesn’t stop there. In this report, learn how data sharing and collaboration between EHRs, claims, immunization records, public health records, and prescription drug monitoring can make the difference between patient-centric care and true population health.

Especially in the most vulnerable and at-risk populations, data sharing is improving outcomes and controlling costs. At settings ranging from the New York Department of Public Health to Oklahoma’s premier care coordination network, data sharing is being achieved with these outcomes in mind. But more needs to be done, as this sharing approaches real time.

Download this report to learn more.

Beyond the Revenue Cycle: Understanding True Cost of Care

While healthcare organizations struggle to optimize management of their revenue cycle, the move from fee-for-service to value-based care is compelling them to understand their costs of care like never before.

Download this asset to hear how Intermountain, Yale New Heaven Health System, and other healthcare systems approach true value-based payment.