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Analysis

UCSF Tech Tool Empowers Patients

By Alexandra Wilson Pecci  
   January 23, 2018

Tablet technology is a 'key enabler' to patient experience.

Seth Bokser, MD, a practicing pediatric hospitalist at UCSF Benioff Children's Hospital, and chief medical officer at health technology company Oneview Healthcare, is helping hospitals achieve goals such as improving patient experience using Oneview's IT solution.

Oneview's technology is in use at a number of facilities around the world, including UCSF.

How it works

Oneview's personalized hospital bedside tablets or monitors allow patients to communicate directly with their care team, select and order meals, set and track recovery goals, Skype with family during a clinical consultation, play video games, watch movies, receive patient education, and other functions.

It also integrates with existing hospital systems, such as EHRs, patient portals, and telemedicine.

"The patients are immersed in information when they want it and entertainment and distraction when they need that," Bokser says.

The technology has a "cool" factor for patients, for sure, but that's not enough in and of itself. Instead, Bokser says, the technology solution "needs to be part of a larger quality improvement focus and not just a standalone."

"It's not the be-all and end-all for achieving great clinical outcomes or even great patient experience scores," he says. "But it is a key enabler if it's used in a thoughtful way."

Because Oneview is an open platform, each hospital or health system uses it to reach the specific goals and outcomes on which it's focused.

Bokser says that UCSF has used the platform to advance its goal of empowering patients. He says UCSF has Oneview in every patient room at every patient bedside. There are also Oneview patient education consoles and in other places such as bedside ambulatory infusion and dialysis beds.

In patient rooms, there's a large media wall display as well as a personalized bedside tablet for each patient. Patients can use the tablet to control the media wall or view more personal information—such as treatment details—on the tablet itself.

"Some of healthcare is very private, and we want patients to be educated and understand their disease process and their treatment pathway in as specific a way as possible," he says.

Alexandra Wilson Pecci is an editor for HealthLeaders.


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