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HL Shorts: Addressing Staff Concerns About RCM Solutions

Analysis  |  By Jasmyne Ray  
   June 13, 2024

RCM solutions can help staff work smarter—more efficiently—and not harder.

A common misconception around RCM solutions is they're going to replace staff, when in reality, they're meant to make their jobs easier. Philip Boyce (senior vice president and chief revenue officer, Baptist Health System) explains the importance of transparency and listening staff concerns.

Jasmyne Ray is the revenue cycle editor at HealthLeaders. 


The implementation of an RCM solution can come with a learning curve and some uncertainty from staff.

Leaders must be transparent when communicating with staff and open when listening to their concerns.

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