From hospitals and ambulatory care centers, to senior living facilities, physician networks, clinics and labs, a full spectrum of healthcare industry participants benefited immensely from new technological advancements—in both the administration and documentation of care. But with a rapid increase in vertical integration and M&A activity, coupled with an evermore complicated regulatory environment, participants now find themselves facing a greater complexity and diversity of liability risks. This environment is further complicated by an increasing shortage of qualified workers as the industry struggles to keep up with increased demand—all while maintaining the highest standards for patient safety and quality of care.
Recent increases in class actions, ethical and harassment-related complaints, as well as a changing social media, technology and cultural environment make it more challenging than ever to prepare for tomorrow’s risks with a properly planned response.
Liability exposures facing most healthcare organizations do not discriminate based on size, revenue, intention or location. In the healthcare industry, managing the countless risks associated with delivering superior patient care requires all of your time and attention. This paper outlines the management liability landscape for the healthcare industry, as well as best practices and industry-leading solutions for mitigating those risks.
Downloading this guide will help you:
Understand the current regulatory environment and anticipate challenges you could potentially face in the future.
Create a holistic strategy designed to remove exposures and minimize your level of management liability risk.
Enact the right policies to protect your organization from costly and lengthy litigation that could result in significant penalties.
The Lifetime Value of Patient Loyalty: Transcending episodic patient satisfaction
June 17, 2019
Patient satisfaction is currently treated as one proxy for the quality of care a patient receives. While satisfaction scores undoubtedly help gauge the experience of a single episode of care, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration.
In this white paper, we help provider organizations understand the benefits of expanding their vision of the patient experience from a singular or episodic view to a lifetime view of healthcare and partnership.
Evaluating Your CBO Strategy: A 3-Step Guide for Healthcare Providers
June 10, 2019
In response to continued margin pressure, many healthcare leaders are focusing on fundamental billing practices to accelerate revenue and reduce cost by optimizing revenue cycle operations across the enterprise. Advanced organizations achieving enterprise-wide visibility to a combined patient statement using a single platform and gold-standard processes for hospital and ambulatory billing. This model is often referred to as a combined business office (CBO).
This e-book, titled "Evaluating Your CBO Strategy: A 3-Step Guide for Healthcare Providers," offers an in-depth look at the stages of CBO models healthcare organizations can use to improve financial performance, and provides executive insights on how to most effectively implement such a model.
In this e-book, readers will learn how to:
• Evaluate which CBO model is right for their organization
• Navigate common challenges associated with implementing a CBO model
• Maximize the benefits of a CBO to reduce the cost to collect and improve the patient financial experience
The Speed of Transformation: Preparing for the Payment Models of Tomorrow
June 4, 2019
The transition to value-based care is accelerating faster than ever, but preparing your organization for this kind of tectonic shift isn’t easy. It requires early investment and shrewd planning to assess the risk, finance the transition and reward caregivers, not to mention an organization-wide commitment to reshaping culture, and a single-minded focus on delivering quality care. The market is already moving, and the onus is on payers and provider organizations to keep up.
Download the new free whitepaper, The speed of transformation: Preparing for the payment models of tomorrow, and identify 3 key areas to help fast-track your organization’s planning for value-based care.