The New On-Demand Patient

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Experian Health

COVID-19 has hastened the need for hospitals and health systems to provide their patients with stronger digital connections and more telehealth options than ever before.

In the latest HealthLeaders Industry Focus Section, we had the opportunity to interview Jason Kressel, senior vice president, consumer products and analytics for Experian Health, about the accelerated drive towards digital healthcare tools and technological solutions to enhance the consumer digital experience.

How Healthcare Organizations Are Adapting to Extreme Change: Industry leaders share top lessons learned from COVID-19

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2020 brought unprecedented change to the healthcare industry. Hospitals face more uncertainty in 2021 with an unending pandemic, a potential vaccine rollout, new regulations, and political changes. How are successful hospital leaders driving transformation when the road ahead is so unpredictable? This report will dive into the key success strategies for managing under extreme change with a look at:

  • Creating an agile leadership team
  • Sharpening your purpose
  • Protecting your mission

Download our latest Industry Focus Report today to learn more!

Telehealth: New Reality, New Strategy Creating a Healthcare Experience that Consumers Really Want

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Healthcare organizations broke technology, regulatory, reimbursement, and clinical barriers to launch a full range of telehealth services in the early days of COVID-19.

Industry leaders say the pandemic has changed the course of telehealth in two significant ways: It has sped up telehealth progress by several years, and it has permanently changed how consumers want to interact with the healthcare system. Hence, the race for growth and new customers is on. Download this report to get expert advice on how to engage customers with an authentic digital health experience.

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Revenue Cycle Under Pressure: Five strategies for surviving and creating new opportunities

COVID-19 has put the financial stability of hospitals and healthcare systems in a tailspin. This has led to dramatic changes that are impacting revenue cycle operations today and for the foreseeable future.

In the latest HealthLeaders Industry Focus Section, we had the opportunity to interview Thomas Jackiewicz, senior vice president and CEO for Keck Medicine of the University of Southern California and Donna Graham, executive director of revenue cycle at MetroHealth, about the situations their facilities are facing and what they are doing to ensure long-term success.

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CDI Leaders Reveal Top Key Performance Indicators

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Changing payment models and the push for quality metrics and all-payer reviews are among the bigger shifts impacting clinical documentation integrity (CDI) programs in 2020. With such disruption, CDI leaders face an important question: What are the best key performance indicators (KPI) to track progress and measure success? What are the ways that CDI departments can demonstrate meaningful improvements and impact as healthcare reimbursement shifts from fee-for-service to pay-for-performance?

This industry focus report offers some suggestions from three leaders of high performing CDI programs. They discuss the base metrics they monitor including chart review rates, query review rates, provider response rates, and more, as well as the baseline percentages that indicate success in their respective programs. Also discussed are areas of expanded focus including CDI impact on quality initiatives, service-line specific metrics, collaboration with case management on length of stay metrics, and expansion into outpatient services, and some of the KPIs used.

Download the latest industry focus report today!

Nursing Innovations: Mobile technologies and artificial intelligence rank high with clinical leaders

Healthcare organizations are investing in numerous technologies aimed at giving nurses more autonomy and creativity as well as empowering them to deliver high quality care and a more personalized patient experience. These technologies include AI, predictive analytics, and wireless technologies.

At El Camino Health in Los Gatos, CA, Cheryl Reinking, RN, MS, CNO, is on a mission to find that one “do-everything device” that will allow the organization’s 1,270 nurses to become fully mobile. In the Midwest, Northwestern Medicine is using simulation and virtual reality to train both new and experienced nurses. These advanced technologies allow healthcare professionals an opportunity to learn and practice new skills in real-life scenarios without the risk to patients.

In this latest HealthLeaders Industry Focus Section report, nursing and other healthcare leaders examine technologies that are transforming nursing.