Healthcare Rebuilds: Financial Foundations - The New Access Economy

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Hospitals and health systems around the country made a quick pivot to telehealth services in mid-March as a safe means of providing nonessential primary and specialty patient care during the COVID-19 crisis. Relaxed HIPAA and payment regulations made it possible for providers to dramatically expand their existing telehealth operations or to build a new platform to reach and treat patients remotely. A sudden willingness among physicians and patients to participate in virtual care appointments helped to accelerate the growth trend.

Years of telehealth adoption happened in just a few weeks. Adoption rose exponentially to levels that may not be realistic long term. In the final report of a three-part series, healthcare finance executives from Luminis Health, The MetroHealth System, Jupiter Medical Center, and Mount Sinai South Nassau address a crucial question: Do they go all-in on telehealth, or wait for a new telehealth equilibrium in customer expectations, payer reimbursement, and clinical operations?

Nurses Have Stepped Up, Now It’s Time to Support Them: 3-Point Strategy to Help Strengthen Nurses’ Resiliency

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Around the world, we’re sorting through the lessons to be learned from the COVID-19 crisis. Now is the time to make plans for supporting healthcare team members who are trauma survivors and will experience PTSD for a while to come.

Using a scenario exercise framework, this whitepaper guides leadership teams in exploring practical initiatives to embrace the “Three As:” ambiguity, agility, and adaptability. Pandemic response and recovery represent exactly the sort of scenario teams would examine using this model.

My 2020 CNO Perspective looks at the foundation cognitive science provides for devising a strategy to build nurses’ resiliency. It outlines a three-point strategy that includes:

  • Lightening clinicians’ cognitive load by addressing the strategic delta between documentation and communication
  • Relieving the burden of adapting to multiple preferences and systems by giving clinicians control over how they communicate
  • Providing clinicians with clear, contextual, just-in-time information – using software to enhance workflow, not distract from it

This is a report about looking forward as we care for those who have cared so tirelessly for patients and families.

The Value of Vigilance: Safeguard Your Hospital Using Data Security & Compliance Best Practices

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PHI exposure is spiking due to vulnerabilities from the rise of credit card use, patients using internet-connected devices and the use of remote workforces. To avoid potential threats, hospitals must create a culture of continuous compliance within their organizations, take steps to mitigate adverse events and preserve the integrity of PHI.

This data security e-book will detail the dangers of noncompliance and data insecurity for hospitals and healthcare systems, and describe some of the strategies and best practices to use to mitigate the threat of noncompliance and ensure privacy protection.

Healthcare Rebuilds: Financial Foundations-Staff Reset

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When hospitals and health systems began preparing for an influx of COVID-19 patients in the early spring, they experienced an immediate shift in staffing needs. Clinical teams were trained for high patient volumes on COVID-19 floors and in intensive care units. Elective surgeries and procedures were canceled. Nonessential primary and specialty care appointments were postponed or shifted to telehealth modalities.

In the second report of a three-part series, healthcare finance executives from Orlando Health, The MetroHealth System, and Catholic Medical Center explore how they are rethinking their organization’s strategic growth plans and determining what short- and long-term workforce adjustments are needed to achieve them.

Surviving the COVID-19 Revenue Crisis

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Health and safety concerns surrounding the COVID-19 pandemic caused an unprecedented shutdown of services at hospitals and health systems across the country, and the financial fallout has been devastating.

As the virus begins to recede in many areas and hospitals look to reopen their nonessential operations, they know it’s not a simple matter of flipping the lights back on and returning to business as usual. Recovering maximum revenue while keeping patients and employees safe requires a new approach.

Healthcare finance leaders now need a game plan to help their organizations address patient engagement concerns, the recent drop in both inpatient and outpatient volume, and capital spending demands to prepare for a possible second surge. In this first report of a three-part series, finance leaders from Southwest General Health Center, Catholic Medical Center, and Mount Sinai South Nassau weigh in on how to rebuild, beginning with ramping up elective volume.

Cost-Effective Low Balance A/R Recovery: The Right Solution at The Right Time – Cash Recovery on Neglected Claims Boosts Revenue

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GeBBS Healthcare Solutions

Recently, there has been an increased need for hospitals and health systems to re-evaluate and repurpose their staffing. This is due to the near impossibility to assign all A/R to recovery specialists for timely and complete liquidation and resolution and due to the constant neglect of viable A/R and segments of inventory. Aged A/R and low balances fall to the wayside creating a plethora of cash and accounting issues including but not limited to unpaid/underpaid claims, lack of secondary billing, missing/inaccurate adjustments, and timely and appropriate self-pay balance transfers.

This whitepaper showcases how low balance A/R was effectively and efficiently recovered through a real-life case study analysis on a large national health system.

Learning Objectives:

  • Learn how GeBBS’ proprietary iAR™ technology can streamline workflows, reduce redundancies, and expedite cash flow.
  • Understand the impact that unworked low balances can have on volumes, aging, AR-days, bad debt, and revenue.
  • Implement cost containment initiatives by redirecting high-cost staff to high-dollar inventory and allowing a vendor partner to focus specifically on low balance account resolution and recovery.