Employee Engagement for Healthcare: Increase Productivity, Improve Patient Care, and Retain a Collaborative, High-quality Workforce
May 8, 2017
The last thing healthcare providers need when trying to provide the best patient care is a disengaged workforce. The demands of an aging population — and fewer nurses to meet them —are being felt across the continuum of care.
Delivering excellent patient care while controlling costs and maintaining high staff morale is becoming increasingly challenging in a sector that’s already stretched thin. Health systems that focus on improving workforce flexibility and driving employee engagement are more likely to retain a committed, high-performing workforce and provide a better overall patient experience.
Download this Industry Insights report today to hear what healthcare leaders are saying about this ever growing topic.
5 Questions Hospital and Healthcare Fiduciaries Should be Asking
May 4, 2017
If you’re a CFO, Trustee, Board member, or Investment Committee member, we think you need to read this quick summary of the top 5 questions hospital and healthcare fiduciaries should be asking in 2017.
Mergers, acquisitions, rising labor costs, declining insurance reimbursement levels, and regulatory and market evolutions make it hard to identify and focus on the most critical investment issues. With that in mind, Russell Investments’ thought leaders have collected what we consider to be the top 5 questions facing hospital and healthcare fiduciaries in 2017.
Four Areas Your Yearly Pricing Review Might Be Missing
April 28, 2017
Hospitals and health systems face a number of important decisions when determining how to price services and delivery of care. Your ability to regularly review and align your pricing strategy has become even more significant in the face of mergers and acquisitions, software conversions, and healthcare consumers responsible for increasing deductibles. Incorrectly set prices can have a profoundly negative impact on patient loyalty and satisfaction.
Embracing and investing in a defensible pricing strategy to contain costs requires a review of these top four areas to help reduce the risks associated with erratic and inconsistent approaches to pricing. Read this informative report to discover these four areas and why they are crucial to your pricing strategy.
From improved staff responsiveness to noise reduction, technology can play an important role in improving patient comfort and satifaction.
Increasingly, financial incentives for hospitals and health systems are tied to the patient satisfaction metrics measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. As organizations explore ways to improve these scores, it’s important to evaluate the underlying communication technology that can enhance the patient experience.
A preview of the five tips: • Heed the call button • Nix the noise • Impress the patient
Workforce Management’s Significant Role in Patient Care
April 27, 2017
As the healthcare industry shifts focus from volume to value, standardization is needed to accurately benchmark labor resource utilization. This is the premise of a survey conducted by HealthLeaders Media and sponsored by Kronos.
What constitutes direct patient care? Hands-on patient assessment, administering medications, and performing procedures clearly top the list. But can other activities be considered direct care too—even those not conducted in a patient’s presence? For healthcare systems trying to benchmark the impact of staffing on clinical outcomes and patient satisfaction, these are important questions.
Download the free report to get statistics and analysis from the survey questions below and much more!
Which of the following actions are considered direct patient care in your organization?
Which of the following actions are considered indirect patient care in your organization?
Which of the following actions are considered neither direct nor indirect care but are categorized separately as non-patient care in your organization?