These insights come from the change-making leaders we featured in the magazine throughout the year.
We at HealthLeaders have the privilege of speaking with smart and ambitious leaders making waves across the healthcare industry throughout the year. Each edition of our bimonthly magazine includes a conversation with one of these leaders.
Here are insights from each of the six leaders we featured in "The Interview" in 2019:
1. Patricia A. Hickey: Consider Health of Workplace Environment
Patricia A. Hickey, PhD, MBA, RN, NEA-BC, FAAN, vice president and associate chief nursing officer, cardiovascular and critical care patient services at Boston Children’s Hospital and assistant professor of pediatrics at Harvard Medical School, said supporting nurses and sustaining healthy work environments are foundational to achieving organizational goals.
"[A] big part of leadership is understanding employee well-being, and taking care of the frontline staff who provide care to patients. Care complexity is increasing, and as leaders, we need to make sure that the health of the work environment is considered in all of our decisions, so we can support nurses and care teams by understanding what’s important [to them]."
2. Bonnie Clipper: Nurses Are Equipped for Innovation
Bonnie Clipper, DNP, RN, MA, MBA, CENP, FACHE, vice president of innovation at the American Nurses Association, said she fell in love with the concept of innovation after her experience in the three-year Robert Wood Johnson Foundation Executive Nurse Fellows program.
"It is interesting to me that nurses don't really understand what innovation is and don't see themselves as innovators, yet they're absolutely natural innovators," she said.
"The common response when I ask a room full of nurses—nurse leaders, outpatient nurses, inpatient nurses—'Is anyone here an innovator?' a couple of hands go up," she added. "Then I ask them, 'Have you ever had to do a work-around to provide care for a patient?' Well, then a lot more hands go up. Then I say, 'Have you ever macgyvered anything to take care of a patient?' By the end of that [question], every hand is up."
3. Ann Mond Johnson: Seeking Transformation? Change the Story
Ann Mond Johnson, who became CEO of ATA in 2018 said her organization, formerly known as the American Telemedicine Association, is responding to shifts in the healthcare landscape just like everyone else.
"The way you [transform an organization], No. 1, is to change the story, which is to ensure that people get care where and when they need it. When they do, they know it's safe, effective, and affordable, and clinicians can do more good for more people."
4. Brian Gragnolati: Leaders Must Grapple With Continuity of Care
Brian Gragnolati, president and CEO of Morristown, New Jersey–based Atlantic Health System, and 2019 chairman of the American Hospital Association board of trustees.
"Throughout my career, I realized that unless you had access to insurance, you were going to struggle to get healthcare," Gragnolati said. "As I continued my work in various capacities, I kept seeing that becoming a roadblock."
Seema Verma, MPH, administrator of the Centers for Medicare & Medicaid Services, said much of the recent healthcare policy talk has centered on who will pay for the care that's delivered.
"But really at the end of the day, the discussion needs to turn to how much we're paying for healthcare," she says. "We pay more than any other country pays."
"I think if we're going to address healthcare issues, seriously address healthcare issues, that's what we need to be focused on," she says. "There's not a silver bullet. It's a multi-tiered strategy, a multiprong strategy."
6. Andy Slavitt: Let's Commit to Targeted Problem-Solving
Andy Slavitt, MBA, who returned to the private sector in 2017 after serving as acting administrator of CMS, said his tripart mission focuses now on solving specific problems.
"I think what motivates me today is I ask myself the question, 'What could be different in this country 10 years from now, and what can we be working on today to get there?' " Slavitt said.
"When I left the Obama administration, I was 50 years old, and I decided that instead of looking through the lens of 'What do I want to do every day?' or 'How much money do I want to make?' or even 'What kind of issues do I enjoy being involved with?' I decided to ask the question, 'What could I help change? What problems could I help solve?' " he added.
We strive to push past the daily news bombardment and unpack the major trends and solutions that affect the business of healthcare.
You're busy. We get it. It's easy to miss a big story amid your hectic schedule, so we thought you might appreciate a recap.
We strive to push past the daily news bombardment and unpack the major trends and solutions that affect the business of healthcare. That's where our magazine comes in handy.
If you'd like to receive the print edition, you can sign up here. The subscription is free to healthcare executives and decision-makers who qualify. (You can also read online for free; here's our archive.)
These are the six cover stories that ran in the HealthLeaders print magazine this year:
Sometimes the shortest distance between a patient and an improved outcome is technology. As innovations make their way from novelty solutions to mainstream usage backed by clinical evidence, devices, apps, and gadgets are helping bridge the gap to better healthcare. [Keep reading...]
How does an organization recruit and retain registered nurses with the right skills and work experience to deliver high-quality patient care? It's certainly not simple. There's more to building a strong nursing workforce than just filling open positions, and even in organizations with top-notch nurse recruitment programs, research has found there's no guarantee that nurses will stay put. [Keep reading...]
3. Find the Hidden Dollars in Your Hospital (Without Reducing Labor)
Leaders must be proactive and clever about eliminating waste in healthcare processes. Their focus should be how to fix the processes contributing to inefficiencies in their respective systems while simultaneously gaining money. [Keep reading...]
Price transparency has become a major flashpoint in healthcare as the industry's payers and providers point blame at one another for the industry's runaway costs. But there's no reason to think this kerfuffle will fade. [Keep reading...]
Market conditions are putting intense pressure on the acute healthcare sector. The shift from the fee-for-service business model has driven down inpatient admissions as patient volumes move to lower-cost settings and payers clench tight fists on reimbursement rates. [Keep reading...]